Coming home to burst pipes and a water leak

Coming home to burst pipes and a water leak – the thought alone is enough to fill any homeowner with dread. But, it’s an unfortunate reality for many. If a pipe bursts in your home, do you know what to do? We’ve consulted industry experts in plumbing, restoration and insurance claims to share these essential, time-sensitive first steps.

Follow along to learn how to recognize the signs of a busted water pipe, the first things you need to do when a pipe bursts in your home and how to prevent your pipes from freezing in the first place.

Signs of a Busted Water Pipe

Sometimes, a busted water pipe can show warning signs before serious damage occurs. Watch out for common symptoms of a pipe burst, which include:

  • Fluctuating water pressure.
  • Discolored, rusty water with a strange smell.
  • Pipes making clanging noises behind walls.
  • Your water bill suddenly spiking.
  • Puddles forming under your sinks.
  • If you notice signs of a burst pipe, you must take action quickly to limit the damage that is done.

First Steps to Take When a Pipe Bursts

  1. Turn Off Your Water and Drain the Faucets

The first thing you need to do when you find a burst pipe is shut off your water. The sooner you can do this, the better your chances are of minimizing water damage. Your main water shut-off valve is likely located near your water heater, in a crawl space or in your basement.

Once the water has been shut off, you should open your faucets to drain the remaining cold water in your pipes. This will relieve pressure in your pipe system and can help prevent additional areas from freezing. Then, flush all the toilets in the house. Once water is no longer running from the taps, any leaks should stop.

Depending on the location and size of the leak, you may also need to shut off your electricity. If you suspect the leaking water came into contact with any electrical sockets or your fuse box, this is an important precaution to take.

  1. Locate the Burst Pipe

Your next step should be to figure out where the pipe burst. If it appears to have been leaking for a while, be careful entering rooms and look for bulging ceilings and other warning signs that water damage has already occurred. If you catch the leak early enough, place a bucket underneath to catch dripping water.

  1. Call -in Professional Help

As soon as possible, call in the experts to handle repairs. Hire a professional plumber to fix or replace your burst pipes, and if you have any damage to your electrical system, you should bring in a reliable electrician.

  1. If There’s Damage, Document It for an Insurance Claim

If the damage from your burst pipe seems extensive, you should begin taking photos of affected areas immediately, and continue to do so every step of the way. Take photographs of damaged items. Place a measuring tape to show how high the water is, then back up to take photos at different angles, showing the areas in your home where damage has occurred.

Once water damage occurs, you typically have a three-day window until microbes spread and mold begins to grow, so it’s important to file a claim as soon as you notice the leak. If you have trouble understanding what’s covered in your homeowners’ insurance policy, you can reach out to a public adjuster in your area. They’ll usually review your policy for free, so you can know what to expect before opening your insurance claim.

  1. Start Cleaning Up

If your house is flooded from a burst pipe, it’s important to dry the wet areas as quickly as possible. The longer water sits, the better chance there is for mould to grow and for more extensive, long-term damage to be done.

The best way to clean up water-damaged property is to call a professional carpet cleaning with experience with water-damage cleaning and restoration.  DryTech Carpet Cleaning in Sydney is one of the most reputable in Sydney.

How to Clean Up After a Water Leak

Salvage Important Belongings

In the case of standing water in any room, you should quickly unplug any electronics before you start recovering important belongings. When salvaging items that have come in contact with water, prioritize things that are the most difficult to replace or the most expensive, such as important documents, family keepsakes, computers and TVs.

Dry Any Wet Areas

Remove everything from the affected areas, including soaked carpets and furniture.

We use old towels, mops and buckets to dry affected areas first. If your house is flooded a few inches or more from the burst pipe, we use a submersible pump or a wet/dry vac.  We steam clean the carpets with our industry-grade steam cleaners.

After standing water has been cleaned up, open windows (weather permitting) and set up fans and space heaters to speed up the drying process.  We use high-powered fans and dehumidifiers for this purpose.

Disinfect and Take Action to Prevent Mould Growth

Absolutely everything that’s come into contact with the water leak needs to be properly dried out, cleaned and disinfected. Depending on the severity of water damage in your home, we check for mould and take appropriate action.

Deodorising carpets to restore freshness

We always deodorise the carpets after we cleaned so they smell good and fresh again.


DryTech Carpet Cleaning is one of Sydney’s best domestic cleaning and carpet cleaning companies.  For more information about our wide range of services or a free quote call: 0408 578 918 or email: